ALL SALES FINAL. No returns, refunds, or exchanges. Limited resolution only for verified Shipping Damage or Major Non-Conformance, if reported within the deadlines below. (Shipping Damage & Major Non-Conformance Resolution + Dispute Process.) Effective Date: December 13, 2025.
This Policy applies to every order placed on eboofilters.com. By placing an order, you agree to this Policy and to our Legal Disclaimer and Terms of Sale. Products are offered for laboratory/research/educational use only and are not cleared or approved by the U.S. FDA for clinical, diagnostic, or therapeutic applications.
This Policy applies to all products sold on eboofilters.com, including EBOO machines (including the EBOO O3 Research Device 2026) and Research Consumables & Disposable Kits (filters, lines, canisters, bags, cuvettes, connectors, destructors, and related components).
This Policy is displayed on relevant product pages, in the cart, at checkout, and in the order confirmation email. California purchasers: this is our disclosure of our no-returns/no-refunds terms under CA Civil Code § 1723, provided prior to purchase.
ALL SALES ARE FINAL once your order is submitted. Orders cannot be canceled once placed. Consumables and sterile/single-use items are non-returnable for safety, integrity, and contamination-control reasons, even if unopened, except where we confirm Major Non-Conformance.
This section provides a limited, discretionary resolution process for verified Shipping Damage or verified Major Non-Conformance. It is not a warranty. Notice windows: visible shipping box damage within 48 hours of delivery; wrong/missing items within 5 calendar days; equipment DOA on arrival within 30 calendar days. Buyer must provide order number, photos/video of packaging and damage, and confirmation that the Product has not been installed or modified. Seller's sole obligation is replacement or refund of the affected component(s).
Buyer's order is considered accepted upon expiration of the notice windows above, opening of sterile consumable packaging, or use/installation of equipment.
Card payments are processed in full at checkout through PCI-compliant processors.
Contact support first within the deadlines above. Filing a bank dispute without contacting us first will delay resolution.
For high-value orders (for example, $10,000+), we may require additional verification prior to shipment.
This Policy is governed by New Mexico law; dispute resolution is as stated in our Legal Disclaimer and Terms of Sale.
We may update this Policy at any time; the version in effect when you order applies.
Support Email: info@eboofilters.com